Terms of Use
- Use of Website Our website is a platform where you can view, select, and order a wide variety of cakes and pastries. You can also learn about our latest products, promotions, and events. We strive to provide accurate and up-to-date information, but we cannot guarantee its absolute accuracy.
- You are responsible for your use of our website and for any consequences that may result. You agree to use our website and services only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use and enjoyment of our website by any third party.
- Products and Orders All our products are handmade and freshly baked, using only the finest and freshest ingredients. We offer a wide range of flavors, designs, and sizes to cater to all tastes and occasions.
- When you place an order, you agree to provide us with complete and accurate information. We will do our best to fulfill your order according to your specifications. However, please note that slight variations in color, design, and taste may occur due to the handmade nature of our products.
- We require a minimum of 48 hours' notice for all orders, except for our daily selection of cakes and pastries, which are available for immediate pick-up or delivery. For special occasions or large orders, we recommend placing your order at least one week in advance.
- Payments and Refunds We accept various forms of payment, including credit cards, debit cards, and online banking. All payments are processed securely through our trusted payment partners.
- We are committed to your satisfaction and will do our best to resolve any issues you may have with your order. However, due to the perishable nature of our products, we do not offer refunds or exchanges, except in cases of proven product defects or errors in your order.
- Delivery and Pick-up We offer delivery services to most areas within our city. Delivery fees are based on the distance and the size of your order. You can also choose to pick up your order from our bakery.
- We will do our best to deliver your order on time. However, we are not responsible for delays or failures in delivery due to circumstances beyond our control, such as traffic, weather, or mechanical problems.
- Intellectual Property All the content on our website, including text, images, and designs, are the exclusive property of BakeMagic and are protected by copyright and other intellectual property laws. You may not use, reproduce, modify, or distribute any of our content without our prior written consent.
- Changes to Terms We reserve the right to modify, alter, or update these terms of use at any time without prior notice. The revised terms will be effective immediately upon posting on our website. Your continued use of our website and services after the posting of the revised terms constitutes your acceptance of the changes.
- Allergies and Dietary Restrictions We understand that many of our customers have allergies or dietary restrictions, and we strive to accommodate your needs to the best of our ability.
- When placing an order, please inform us of any allergies or dietary restrictions you or your guests may have. We will do our best to prepare your order using ingredients that are safe and suitable for you. However, please note that our bakery handles a variety of ingredients, including nuts, dairy, and gluten, and we cannot guarantee that our products are completely free of allergens or cross-contamination.
- If you have a severe allergy or dietary restriction, we recommend consulting with your doctor or a certified allergen-free bakery before consuming our products.
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Cancellations and Amendments
- We understand that plans can change, and we will do our best to accommodate any changes to your order.
- If you need to cancel or amend your order, please contact us as soon as possible. For orders that are cancelled or amended more than 48 hours before the scheduled delivery or pick-up time, we will issue a full refund or apply the credit to your new order, whichever you prefer.
- For orders that are cancelled or amended less than 48 hours before the scheduled delivery or pick-up time, we will issue a 50% refund or apply the credit to your new order, whichever you prefer.
- For orders that are cancelled or amended after the scheduled delivery or pick-up time, we regret to inform you that we cannot issue a refund or credit.
- Promotions and Discounts From time to time, we may offer promotions, discounts, or special offers to our customers. These offers may be subject to additional terms and conditions, which will be provided to you at the time of the offer.
- Unless otherwise stated, our promotions, discounts, and special offers cannot be combined with other offers or applied to previous orders.
- Gift Cards and Vouchers We offer gift cards and vouchers, which can be purchased and redeemed online or at our bakery.
- Our gift cards and vouchers are valid for one year from the date of purchase and can be used to purchase any of our products or services.
- Unless otherwise stated, our gift cards and vouchers cannot be exchanged for cash, refunded, or replaced if lost, stolen, or damaged.
- Contact Us If you have any questions, concerns, or feedback about our website, products, or services, please do not hesitate to contact us. Our friendly and dedicated team is always here to assist you.
- You can reach us by email at [email protected] or by phone at our bakery during our business hours.
- Thank you for choosing BakeMagic. We are excited to create magical and unforgettable moments for you and your loved ones, one cake at a time. Happy baking!